Khaolak Laguna Resort ★★★★

Beautiful beachside location!

No warm water in showers, bathroom doors in the rooms are see through so there’s no privacy, cleaning staff wouldn’t supply more than 3 towels and only came every other day. Sundowner beach restaurant is expensive.

The location of the resort is excellent. Very close to market and restaurants. Property is bang on the beach.

The breakfast spread could have been better… Saying that it wasn’t bad at all..,

Located perfectly well at the beach and close to the centre Traditional style Very friendly staff

Reception staff very not qualified, poor english and very poor service

All good here, big hotel property with a good selection of rooms. Daily cleaning and very attentive service. Breakfast was great with a variety of food. Pools were clean and great

- Spacious rooms - Great sea view from everywhere - Stunning grounds - Large pool - Decent food - LOVELY staff! Literally everyone was so sweet and helpful. We had a change in temp with our AC and after one phone calls there was someone at our door in less than 10 minutes. And the issue was resolved within the hour. We were so happy

- The staff could team up to do a beach clean up once a week - It would have been nice to have more room service + hotel restaurant options (but we came in low season so maybe that’s why)

stayed in beachfront villa which was spacious with a excellent view

nothing

We had a lovely stay. The best customer servicer were Thip at the spa! We took a spa treatment nearly every day. She elevated our experience :)

Overall, English is spoken rather badly at the resort. Sadly that hindered our experience especially at the reception as it took a long time to communicate. However everyone were very polite and kind.

This resort is in a lovely location with a beautiful beach, perfect for sunsets. The rooms are well appointed with nice bathrooms though dark and would benefit from more lighting.

The staff could have done more to make us feel we were actually on holiday and had chosen to stay at this resort. Almost every request we made was declined. At most beach resorts it's standard practice to have food and drinks served at the sun loungers, though not here. When we requested food or drinks at the sun loungers on the grassy headland beside our room and overlooking the beach, we were declined. It's also standard practice to have laundry collected and delivered to your room. Not here. A notice in the room informed us to call reception for laundry collection, which we did. Reception told us to bring it to them, which we found strange but did anyway. When we returned late that evening we needed the clean laundry but it wasn't in our room. We rang reception, who told us to go over and collect it from them. We objected to this and eventually the laundry was delivered, though we were forced to pay cash to the delivery person, which meant we were scrambling around in the dark room late at night looking for the right money. It really did nothing to create the feeling that we were on holiday. We also had an unfortunate check out experience, where we had requested our luggage be brought to reception (there are a lot of steps up to reception) in time for our car arriving, though this wasn't arranged accordingly. All in all quite disappointing service.

The staff was very helpful keeping our luggage while on a live-aboard dive trip before our check-in, and keeping our documents in a safe.

Very little not to like

Location

some staff and food. waited for long long time for dinner after order even there were a few guests. pancake was never baked well (half baked) for breakfast. a staff didn’t know (didn’t answer) where spa was in spite of the brochure is on the desk of front desk. she didn’t even try to ask other staff. I had this kind of small issues there

La qualité des prestations parapluie peignoir serviettes et sac de plage bouilloire taille des chambres . Housse sur les transats personnel adorable au bar plage petit déjeuner

Chambre trop près de la route et personnel qui ne maîtrise pas l anglais à la réception du coup malgré leur gentillesse c est compliqué

Nous venons depuis 5 ans à Khao lak. Le Laguna est un petit coin de paradis. Tout y est parfait: La gentillesse du personnel La plage La nourriture Les équipements....... Nous avons hâte d'être à l'année prochaine.....

rien

le personnel le cadre

rien

La piscine était très agréable ainsi que le restaurant en bord de plage :)

La mer "qui pique" :)...

magnifique plages superbe piscine est super Villa en bord de mer.????

rien juste magnifique ????

travaux sur une piscine sur deux